Structurell Help

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Invites and access requests

Invite someone to your subscription by email, and accept or reject requests from people who ask to join.

Updated

Nobody joins your Structurell subscription by accident. There are three ways in, and each one names a specific person:

  • An administrator adds them on Account → Access → Users. See Users, teams, groups and permissions.
  • An administrator sends them an email invitation, which they accept themselves.
  • They ask an administrator to let them in, and the administrator accepts the request and chooses their access.

This article covers invitations and requests, which you handle on the Subscription Access page.

Before you start

  • You need to be a subscription administrator to send invitations and to accept or reject requests to join.
  • The Subscription Access page isn't in the menu. Open it by going to /account/request-access in the Portal while you're working in the subscription you want to manage.
  • Structurell doesn't let people join automatically because their email address is at your organisation's domain. Every new member is added, invited or accepted by an administrator.

The Subscription Access page

At the top, two tiles show how many Members the subscription has and how many Requests to join are waiting for you. Requests are addressed to a person, so you only see the ones sent to your email address. Below them, Access actions has two tabs:

  • Invite, for sending an email invitation. Only administrators see this tab.
  • Request, for asking an administrator of another subscription to let you in. See Requesting access to a subscription.

Invite someone by email

  1. Open the Subscription Access page and select Invite.
  2. Enter their Email address.
  3. Tick Invite as admin if they should administer the subscription.
  4. Select Send invite. You'll see "Request submitted."

If the address already belongs to a member, Structurell warns you before you send and the Send invite button stays unavailable. An invitation only adds access, so change an existing member's access on Account → Access → Users instead.

An invitation carries administrator access if you ticked Invite as admin, and no other permissions. If you invite someone as a standard member, open Account → Access → Users after they accept and give them the permissions or groups they need.

What the invited person does

The person receives an email with the subject "You have been invited to join" followed by your subscription's name. To accept it:

  1. Select Review and accept invitation in the email.
  2. Sign in to Structurell with the same email address the invitation was sent to. That address must be verified.
  3. On the Accept Subscription Invite page, select Accept invite. They'll see "Invite accepted."

The subscription is then available to them. See Creating or switching subscriptions.

Invitations you've sent

Invitations expire after 14 days. The Portal doesn't list pending invitations and they can't be resent or withdrawn. If an invitation has expired, send a new one. If it went to the wrong address, send a new one to the right address; the old one can only be accepted by someone signed in with the address it was sent to.

Handle a request to join

When someone asks to join and enters your email address as the administrator, you receive an email with the subject ending "requested access to Structurell", and a notification in Structurell. No access is granted until you accept.

Accept a request

  1. Select Review access request in the email, or open the notification.
  2. On the Accept Subscription Access Request page, check who it's from under Requested by, along with any message they left.
  3. Under Choose a subscription, pick the subscription to add them to. If you administer only one, it's already chosen.
  4. Under Permissions, choose what they can do. They get exactly what you pick: no groups, and no administrator access unless you tick Grant administrator access.
  5. Select Accept request. You'll see "Access request accepted."

If the person is already a member of the subscription you chose, Structurell tells you so and shows their current access. Accepting adds to what they already have and removes nothing.

Reject a request

  1. Open the Subscription Access page.
  2. Under Requests to join, find the request. This list shows the pending requests sent to your email address.
  3. Select Reject.

Requests expire after 14 days if nobody answers them.

Troubleshooting

  • The invited person can't accept. Check they're signed in with exactly the address the invitation was sent to, that the address is verified, and that the invitation is less than 14 days old.
  • "This link is no longer valid." The request has expired, has already been answered, or was sent to a different account than the one you're signed in with.
  • "You do not administer a subscription, so you cannot accept this request." Only a subscription administrator can accept. Ask one to do it.
  • "You cannot handle requests to join this subscription." You aren't an administrator of the subscription you're working in.
  • The Invite tab is missing. Only subscription administrators can send invitations.

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