Article
Billing
See what your subscription costs each month, what your next invoice will be, and download your invoices.
Account → Subscription → Billing shows what you pay for Structurell and why. You can see a line-by-line breakdown of your monthly charges, an estimate of your next invoice and, if you have access, download the invoices issued to your subscription.
Before you start
Everyone in the subscription can open Billing, including while the account is on hold. The Invoices section only appears for people who have been given access to invoices.
The Billing page is read-only. To change what you pay for, use Account → Subscription → Package. See Package and add-ons.
What the Billing page shows
The page header shows your subscription's name and status.
Monthly billing breakdown
This table lists the billable lines that make up your monthly charges. Each line is one of:
- Package
- Add-on
- Usage
- Usage upgrade, for an allowance you've raised
- Manual adjustment
For each line you'll see the Item, Type, Quantity, Unit amount, Monthly amount and Status.
If you see "No itemised billing lines yet.", your next invoice estimate is available but the individual lines haven't been generated for your subscription yet.
Next invoice
This panel shows:
- the estimated amount of your next invoice
- the next billing date, as "Next billing:" followed by the date
- your Current monthly total
- your billing Status
Download invoices
If you have access to invoices, the Invoices section lists the invoices issued for your subscription, newest first.
- To download one invoice, select Download on its row. It's saved as a PDF.
- To download several, select them in the list and choose Download under Processing in the bulk actions.
The list can include draft invoices that are still being checked before they're issued, for example after a mid-month upgrade. See Package and add-ons for how changes are billed.
Payment details
The Billing page doesn't show or change payment methods.
Troubleshooting
- The page shows "An error has occurred". Select Refresh to try loading your billing details again.
- You can't see the Invoices section. Ask a subscription administrator to give you access to invoices.
- A download fails. Try again. Structurell shows an error message if the invoice file can't be produced.
- You don't recognise a charge. Open Account → Subscription → Package and select View all under Recent changes to see what changed, when, and who made the change.