**Account → Organisation → Domains** is your subscription's list of domain names, such as `example.com` or `help.example.com`. Other parts of Structurell use this list whenever you need to choose a domain, so you enter each domain once and pick it from a list everywhere else. This keeps the same domain spelled the same way across your websites, knowledge bases and chat widgets.

## Before you start

**Domains** is available to subscription administrators and to users who have been given permission to manage domains.

Adding a domain here doesn't change your DNS, move your domain, or prove that you own it. Where a feature needs DNS records, such as a custom domain for a knowledge base, that feature tells you what to set up. See [Attaching a docs domain](/enable/attaching-a-docs-domain).

## Where domains are used

Once a domain is in the list, you can choose it when you:

- Set up a website in Content, using **Choose domain...**.
- Create a knowledge base and choose its domain. See [Creating a knowledge base](/enable/creating-a-knowledge-base).
- Set up a chat widget's **Assigned domains**, **Content domain** or **Docs domain**. See [Chat widgets and conversations](/grow/chat-widgets-and-conversations).

Some domains are added to the list for you when you set up a website or knowledge base elsewhere in Structurell, so you may see entries you didn't create here.

## Add a domain

1. Go to **Account → Organisation → Domains** and select **New**.
2. Set the **Status**.
3. Enter a **Name** that helps you recognise the domain, for example "Main website" or "Help centre".
4. Enter the **Domain Name**, for example `www.example.com`.
5. Select **Save**.

After saving, Structurell opens the **Domain Detail** page. The **Information** section shows the domain's ID and when it was created and last updated.

## Edit a domain

1. Go to **Account → Organisation → Domains** and open the domain.
2. Change the **Status**, **Name** or **Domain Name**.
3. Select **Save**.

If you change the domain name, check the websites, knowledge bases and chat widgets that use it afterwards.

## Disable or delete a domain

- To stop a domain being offered in domain lists without removing it, open it, change its **Status** to disabled and select **Save**.
- To remove a domain, open it and select **Delete**, then confirm.

Before you disable or delete a domain, check whether a website, knowledge base or chat widget still uses it.

## Troubleshooting

- **A domain doesn't appear when you choose one elsewhere.** Check that it's in **Account → Organisation → Domains** and that its status is enabled.
- **You can't open Domains.** Ask a subscription administrator for access.
- **Your custom domain doesn't load.** This page only records the domain name. Follow the DNS instructions in the feature that uses the domain.

## Related articles

- [Attaching a docs domain](/enable/attaching-a-docs-domain)
- [Creating a knowledge base](/enable/creating-a-knowledge-base)
- [Chat widgets and conversations](/grow/chat-widgets-and-conversations)